Support center - FAQs
About Yolodoor
Does Yolodoor reduce the carbon footprint?
How do I create a Yolodoor account?
Do you have a physical store??
How can I get in touch with Yolodoor?
Is Yolodoor safe?
What if I do not have an outlet near the door?
Who are we?
Where can I buy my Yolodoor smart door?
Where can I buy my Yolodoor smart door?
How long does it take for a Yolodoor smart door to be delivered?
How is it sent?
My account / My profile
How can I change my personal data?
How many users can my Yolodoor have?
Can I have several doors under the same account?
How can I unsubscribe from Yolodoor?
App and usage
How do I schedule a new delivery?
How does the delivery man know I have a Yolodoor?
Can I see my history of the packages I have received?
How do I authorize a new user in the APP?
Can I open the door in the event of an emergency?
What do I do if the delivery person doesn’t have the code?
What happens if the package does not fit through the flap?
What happens in the event of a power outage?
Is the installation of Yolodoor reversible?
Run if I do not have WIFI?
Can any carrier open the gate?
What do I do if I don’t have enough space when the tray is up?
Couriers / Delivery
How do I start using Yolodoor Delivery?
How do I know it is a Yolodoor?
How do I make the delivery?
How do I open the intercom?
How do I pick up a return?
Shopping and guarantees
How long does it take for my Yolodoor to arrive?
Does it have a guarantee?
Terms and Conditions
Legal Notice
Privacy Policy
Política de cookies
How many fingerprints can you store?
How can I reset to factory defaults?
How to add administrator fingerprint?
How to add the user fingerprint?
How to delete all fingerprints?
How to unlock by fingerprint?
Want to talk?
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Book a videocall
To talk to us, allow us to see your door live, answer any queries or help you with the measuring and installation processes
Any doubts?
Get in touch with us via WhatsApp and we will solve any doubts you may have along the process. We’re available Monday to Friday, from 10:00 to 18:00.
Ask our Technical Service for help
If you already own a Yolodoor and/or are thinking about buying one and have doubts about the installation process or how it works, write here.
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